Complaints

We always try to get our service right first time, so we’re sorry if things have gone wrong.

Should you wish to make a complaint, you can contact us as follows:

Making a complaint (SIPP)

Complaints Department
Carey Pensions UK LLP
1st Floor
Lakeside House
Shirlwell Crescent
Furzton Lake
Milton Keynes
MK4 1GA

Tel: 0330 1241505

Email: Louise.mcweeney@careypensions.co.uk

If we can't reach an agreement with you, you can take your complaint to the Financial Ombudsman Service (FOS), free of charge. Details of the service FOS provides can be found here.

You may also use the EU online dispute resolution (ODR) platform. More information can be found here.

 

Making a complaint (Corporate & SSAS)

We always try to get our service right first time, so we’re sorry if things have gone wrong.

Should you wish to make a complaint, you can contact us as follows:

Complaints Department
Carey Pensions UK LLP
1st Floor
Lakeside House
Shirlwell Crescent
Furzton Lake
Milton Keynes
MK4 1GA

Tel: 0330 1241510

Email: workplacepensions@careypensions.co.uk

If we can't reach an agreement with you, you can take your complaint to the Pensions Ombudsman Service (POS), free of charge. Details of the service POS provides can be https://www.pensions-ombudsman.org.uk/contact-us/

You may also use the EU online dispute resolution (ODR) platform. More information can be found here.